Cancellation Refund Policy

Effective Date: 1st June 2024

This Cancellation and Refund Policy applies to all orders placed through the GoVindu mobile application (the "App").

1. Introduction

This Cancellation and Refund Policy applies to all orders placed through the GoVindu mobile application (the "App").

2. Important Notice: No Cancellations or Refunds

Due to the perishable nature of food and the streamlined nature of our order processing, GoVindu does not offer cancellations or refunds on any orders once placed.

We understand this may be inconvenient in some situations. To ensure you receive exactly what you want, we encourage you to carefully review your order details before confirming it.

3. Exceptions (Very Limited)

In exceptional circumstances, such as an error on our part with your order, GoVindu may consider offering a replacement or store credit on a case-by-case basis.

If you believe you have received an incorrect or incomplete order, please contact GoVindu customer support immediately at Info@eatcmart.com with your order details and a description of the issue.

4. Partner Restaurants

This policy applies to all orders, including those placed from GoVindu restaurants and partner restaurants. Partner restaurants may have their own additional policies, but cancellations and refunds are generally not available through the GoVindu App.

5. We Recommend

Double-check your order details before confirming your purchase. If you have any questions about menu items or specific dietary needs, please contact the restaurant directly before placing your order.