Shipping or Delivery Policy

Effective Date: 1st June 2024

This shipping policy applies to all orders placed through the GoVindu mobile application (the "App").

1. Introduction

This Shipping Policy applies to all orders placed through the GoVindu mobile application (the "App").

2. Important Notice

Due to the perishable nature of food and the streamlined nature of our order processing, GoVindu does not offer cancellations or refunds on any orders once placed.

3. Same-Day Delivery

At GoVindu, we offer same-day delivery for all orders placed within our operating hours. Our commitment is to deliver your food as fresh and fast as possible. Please note the following guidelines:

Operating Hours: Our delivery service operates from 10:00 AM to 10:00 PM daily. Orders placed after 9:30 PM will be delivered the next day.

Order Processing: Orders are processed immediately upon receipt. Delivery times may vary depending on the distance from the restaurant and the current order volume.

Delivery Areas: We currently deliver to selected areas within the city. Please enter your delivery address at checkout to confirm availability.

4. Delivery Charges

Delivery charges are calculated based on your location and the total order value. Any applicable delivery fees will be displayed at checkout before you complete your order.

5. Estimated Delivery Time

The estimated delivery time will be provided at checkout and may vary based on traffic, weather conditions, and the distance from the restaurant. We strive to deliver within 30-60 minutes of order confirmation.

6. Contactless Delivery

For your safety and convenience, we offer contactless delivery. You can opt for this option at checkout, and our delivery personnel will leave your order at your doorstep.

7. Order Tracking

You will receive a confirmation email or SMS with tracking information once your order is on its way. You can also track your order status in real-time within the GoVindu app.

8. Delivery Issues

If you experience any issues with your delivery, such as delays or incorrect items, please contact our customer support team immediately through the app or by calling our helpline.

9. Cancellation and Refund Policy

Orders once placed cannot be canceled. In case of any discrepancies with your order, please contact our support team. Refunds or replacements will be handled on a case-by-case basis.

10. Contact Us

For any questions or concerns regarding this policy or your order, please contact GoVindu customer support at info@eatcmart.com or call our customer service helpline at [Your Contact Number].