Terms & Conditions

1. Introduction

These Terms of Use govern your access and use of the GoVindu mobile application (the "App") and the services offered through the App (the "Services"). By downloading, installing, or using the App, you agree to be bound by these Terms of Use.

2. About GoVindu

GoVindu is a food ordering and management platform, including a chain of restaurants, owned and operated by EatCMart Technologies Pvt. Ltd ("GoVindu," "we," "us," or "our"). We provide a technology solution to facilitate food ordering and delivery for our restaurants and partner restaurants.

3. Services Offered

The Services allow you to:

• Browse menus from GoVindu restaurants and partner restaurants
• Order food from GoVindu restaurants and partner restaurants
• Track your order status for both GoVindu and partner restaurants
• Make payments for your orders from GoVindu restaurants and partner restaurants
• (Optional) Manage reservations at GoVindu restaurants (if applicable)

4. GoVindu Restaurants

As a restaurant chain, GoVindu strives to provide high-quality food and excellent customer service. We maintain strict quality control standards for all our food items. You can find more information about GoVindu restaurants, including menus and locations, within the App.

5. Partner Restaurants

GoVindu may partner with other restaurants to offer a wider selection of food options through the App. Partner restaurants are independent businesses and are responsible for the quality and safety of the food they provide. We encourage you to review the specific policies of partner restaurants before placing your order.

6. Modifications to Terms of Use

We reserve the right to modify these Terms of Use at any time without prior notice. You are responsible for reviewing the Terms of Use regularly for any changes. By continuing to use the App after any modifications are made, you agree to be bound by the updated Terms of Use.

7. User Accounts

You may be required to create an account to access certain features of the App. You are responsible for maintaining the confidentiality of your account information, including your login credentials. You are also responsible for all activities that occur under your account.

8. Fees and Payment

You are responsible for all fees associated with your use of the Services, including the cost of food items from GoVindu restaurants and partner restaurants, any applicable taxes or delivery fees. We may use third-party payment processors to facilitate transactions. You agree to comply with the terms and conditions of any such payment processor.

9. Disclaimers

GoVindu, as a restaurant chain, takes responsibility for the quality and safety of the food we serve in our restaurants. GoVindu, as a platform provider, is not responsible for the quality or safety of the food provided by partner restaurants. We strive to partner with reputable restaurants, but we cannot guarantee the quality of their food.

10. Age Restriction

You must be 18 years of age or older to use the Services.

11. User Conduct

You agree to use the App for lawful purposes only. You will not use the App in any way that:

• Violates any applicable laws or regulations.
• Infringes upon the rights of any third party.
• Is harassing, abusive, or threatening.
• Is obscene or indecent.
• Disrupts the operation of the App.

12. Intellectual Property

The App and all its content, including logos, trademarks, and copyrights, are the property of GoVindu or its licensors. You may not use any of this content without our prior written permission.

13. Termination

We may terminate your access to the App at any time, for any reason, without notice.

14. Governing Law

These Terms of Use will be governed by and construed in accordance with the laws of India.

15. Dispute Resolution

Any dispute arising out of or relating to these Terms of Use will be resolved by arbitration.

16. Contact Us

If you have any questions about these Terms of Use, please contact us at Info@eatcmart.com